Returns & Refund

Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.

 

Refund requirements

All the following criteria must be met to qualify for a refund:
 – Product must be unopened;
 – Product must be in original packaging;
 – Product must be unused;
 – Product must not be damaged;
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

 

Shipping items

In order to return an order, you must contact us first.

 

The product must be sent to:

Quinta Das Rosas  LOT  3  R/C  ESQ 

Zip Code: 6200-551, Covilhã, Portugal. 

 

You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

This document was last updated on June 15, 2021

error:
en_GB